House Policies

We’ve had great experiences with the Schooltime Series and always look forward to the shows. Thank you for providing such a superb theatre experience for kids.

Schooltime performances are designed for youth audiences and open only to adults who are teachers or chaperones.


House Policies

For the safety and enjoyment of all our patrons, we ask that you follow our house policies. Review these with your chaperones before the show.

  • Students of all grades must always be chaperoned, including when visiting the restroom.
  • All attendees, regardless of age, must have a ticket.
  • Students and chaperones should remain seated, except when entering and leaving the theater. UNM's fire code prohibits standing in the aisles or the back.
  • We request that disruptive patrons go into the lobby or our lower lounge with a chaperone to cool down, watch the show on closed-circuit television, and then return to their seat when they are ready.


We are committed to providing a safe experience for our patrons and artists. To do this, we’ve taken an approach informed by government guidance as well as input from the University of New Mexico administration. These are some of the safety measures we’ve implemented:

  • Contactless ticket scanners
  • Hand sanitizing stations
  • Enhanced cleaning procedures
  • Upgraded air filtration

Our commitment to safety doesn’t stop there. We welcome and recommend patrons wearing a  mask to Popejoy Hall performances. If you wish to wear one during your performance, please bring a mask with you.


We reserve the right to make changes to health protocols at any time according to Federal, State, local, and University guidelines. Any changes to these policies will be updated accordingly and emailed to ticket holders.

When You Arrive at Popejoy

  • Leave items such as backpacks and lunches on the bus, if possible. Our fire code prohibits these loose articles from entering the theater. Items that cannot be left on a bus may be stored in a storage bin available in our lobby area. No coats or outdoor wear may be placed in these bins. Popejoy assumes no responsibility for anything left in the lobby areas.
  • Request all members of your group finish their food, drink, and dispose of their gum before entering the theater.
  • Gather your entire group together.
  • Make sure you have all your printed tickets ready for scanning. We recommend that you wait to distribute your group’s tickets to students until after the performance.
  • Ask your chaperones to enter with their class and sit dispersed within the group. Multiple classes attending from the same school may be seated separately.
  • Follow an usher to your seats when prompted. All seats are assigned; groups cannot choose their seats.
  • Alert the usher if you requested ADA accommodations when placing your order. The members of your group requiring accommodation will be seated accordingly.

What To Do If a Student Becomes Separated

Should a student become separated from your group, immediately report the situation to the nearest usher. They will notify management and management will institute procedures to attempt to find the child, including contacting the UNM Police Department.

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