Terms & Conditions
Terms and Conditions
By attending an event at the venue, you agree to the following terms.
Health and Safety Measures:
Popejoy Hall will follow all local, state, federal and university guidelines to ensure the health and safety of patrons and staff.
Masks are recommended for Broadway in New Mexico events. Popejoy Hall or each event may unilaterally implement health and safety protocols based on updated public health guidance and applicable law. Updates will be provided to ticket holders prior to each performance or posted here. Any guest who does not comply may be required to leave the theater and will not receive a refund. Guests with accessibility questions or who require additional assistance may email firstname.lastname@example.org or call (505) 277-4569. Events are planned at full capacity.
General Covid Waiver
An inherent risk of exposure to COVID-19 exists in any place where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. You assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting COVID-19 or any other communicable disease or illness, or a bacteria, virus or other pathogen capable of causing a communicable disease or illness, whether occurring before, during, or after any event, however caused or contracted, and voluntarily waive all claims and potential claims against The John Gore Organization, Inc., John Gore Theatrical Group, Inc. d/b/a Broadway Across America, the Venue, the Presenter, Event Organizers, Events, Event Producers, and their respective owners, affiliates, subsidiaries, sponsors, successors and assigns and their respective officers, employees, contractors and agents.
Please Read the Following Carefully
Single Ticket Buyers
NO REFUNDS, NO EXCHANGES
Season Ticket Holders
Beginning August 1, exchange your Broadway in New Mexico tickets for another performance of the same show, or your Ovation Series tickets to any other Ovation Series show. Exchanges must be made up to 48 hours prior to the earlier production for weeknight performances, and by 5pm MT Thursday for weekend performances. Exchanges may only be made by the owner of the tickets. Differences in ticket prices may require additional payment. Refunds will be issued to the original method of payment for exchanges incurring a reduction in price.
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You may be limited to a certain number of tickets for an event. The event listing will contain the minimum or maximum number of tickets available to each purchaser and will be verified for each transaction. This policy is intended to discourage other buyers from engaging in unfair trade practices. If we learn that you are purchasing more than the pre-determined number of tickets for an event and engaging in practices that we, in our sole discretion, determine to be unfair, we will cancel your ticket purchase. Tickets purchased from unauthorized sources may have been lost, stolen or obtained improperly. Management reserves the right to deny admission to the holder of any such ticket.
After submitting payment you should receive a confirmation number and a confirmation e-mail. If you do not receive a confirmation number or your confirmation e-mail, or if you experience an error message it is your responsibility to contact and confirm your order with our Customer Service Department at 505-277-4569 We may not be aware of any problems and will not be liable for any losses if you assume an order has taken place without confirmation.
All children, regardless of age, must have a ticket. The holder of a ticket is not allowed to transmit or aid in the transmitting of any picture, video, audio, reproduction or other such replication of the event (including pre- and post-event activities). The holder grants unrestricted right and license to use the holder’s likeness and/or voice incidental to any broadcast, telecast, webcast, photograph taken, or other transmission or reproduction in connection with the event or otherwise to the producers, presenters and news media. Holder of this ticket assumes all risk and danger incidental to any event for which this ticket is issued.